Shelley Arvin
http://hdl.handle.net/10484/12140
2024-03-29T04:39:39ZWhere did the reference desk go? Transforming staff and space to meet user needs.
http://hdl.handle.net/10484/12146
Where did the reference desk go? Transforming staff and space to meet user needs.
Arvin, Shelley
A sharp decline in the number of reference queries prompted
the library administration at Indiana State University to begin a
project to combine the circulation, reference, and IT desks to
reduce staffing at a new consolidated service point. All faculty
and staff in the reference/instruction and circulation units participated
in the project. The new arrangement and subsequent
removal of librarians from routine desk duties have expanded
instructional opportunities, consistent with the university’s goals.
Project participants plan further assessments to better determine
the impacts of the new service arrangements.
2016-01-01T00:00:00Z