Sycamore Scholars

Where did the reference desk go? Transforming staff and space to meet user needs.

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dc.contributor.author Huey, Paula
dc.date.accessioned 2016-07-07T19:13:12Z
dc.date.available 2016-07-07T19:13:12Z
dc.date.issued 2016
dc.identifier.citation JOURNAL OF ACCESS SERVICES 2016, VOL. 13, NO. 2, 66–79 en_US
dc.identifier.uri http://hdl.handle.net/10484/12148
dc.description.abstract A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The new arrangement and subsequent removal of librarians from routine desk duties have expanded instructional opportunities, consistent with the university’s goals. Project participants plan further assessments to better determine the impacts of the new service arrangements. en_US
dc.language.iso en_US en_US
dc.publisher Journal of Access Services en_US
dc.subject Academic libraries en_US
dc.subject Cross training en_US
dc.subject Reference en_US
dc.subject User services en_US
dc.title Where did the reference desk go? Transforming staff and space to meet user needs. en_US
dc.type Article en_US


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