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dc.contributor.authorLaBella, Carey
dc.date.accessioned2016-07-07T19:15:16Z
dc.date.available2016-07-07T19:15:16Z
dc.date.issued2016
dc.identifier.citationJOURNAL OF ACCESS SERVICES 2016, VOL. 13, NO. 2, 66–79en_US
dc.identifier.urihttp://hdl.handle.net/10484/12149
dc.description.abstractA sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The new arrangement and subsequent removal of librarians from routine desk duties have expanded instructional opportunities, consistent with the university’s goals. Project participants plan further assessments to better determine the impacts of the new service arrangements.en_US
dc.language.isoen_USen_US
dc.publisherJournal of Access Servicesen_US
dc.subjectAcademic librariesen_US
dc.subjectCross trainingen_US
dc.subjectReferenceen_US
dc.subjectUser servicesen_US
dc.titleWhere did the reference desk go? Transforming staff and space to meet user needs.en_US
dc.typeArticleen_US
refterms.dateFOA2021-06-02T15:52:36Z


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