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dc.contributor.authorCao, Yichun
dc.date.accessioned2015-10-06T12:41:13Z
dc.date.available2015-10-06T12:41:13Z
dc.identifier.urihttp://hdl.handle.net/10484/8214
dc.description.abstractAlthough effective management of frontline employees has been commonly considered a key element in quality management in both practice and academia, the predominant focus has been on work force training, development, empowerment, involvement, and incentive systems, without utilizing the benefit of understanding the frontline worker’s personality and perception of the work environment. This paper utilized the 16 Personality Inventory (16PF) and Work Environment Scale (WES) to explore the relationship of frontline employee’s personality and perception of the work environment to their quality assurance performance ratings in a mediumsized manufacturing company in America. By using 16PF and WES Real Form, Vigilance (factor L) and Work Pressure were discovered to be positively correlated with the frontline workers’ overall quality assurance performance ratings. Caution of generalization of the research result was raised in Discussion section. Recommendations for future research were presented.
dc.description.statementofresponsibilityYichun Cao
dc.language.isoen_US
dc.subject.lcshQuality control--Management.
dc.subject.lcshPersonality.
dc.subject.lcshPerception.
dc.subject.lcshWork environment.
dc.subject.lcshSupervisors.
dc.subject.otherFrontline employee.
dc.subject.otherSupervisor ratings.
dc.titleThe Relationship among Frontline Quality’ Performance,their Personality Traits and their Perception of the Work Environment.
dc.typeThesis
dc.date.graduationmonthAugust
dc.date.published2010
dc.description.committeechairCrowder, Cindy
dc.description.committeemembersCarroll Graham
dc.description.committeemembersKathy Ginter,
dc.description.degreeMaster’s Degree of Human Resource Development
dc.description.departmentHuman Resource Development and Performance Technologies
dc.description.imprintCunningham Memorial Library, Terre Haute, Indiana State University
dc.description.itemidetdGS201009
dc.description.levelMasters
dc.description.noteTitle from document title page. Document formatted into pages: contains 101 p.: ill. Includes bibliography, abstract and appendix.
refterms.dateFOA2021-06-02T12:42:22Z


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